1. Cancellation by You
We understand that circumstances may change. If you wish to cancel your trading account, subscription, or service, please notify us as soon as possible. Refund eligibility depends on the timing and nature of the request:
- Before service activation: Full refund minus a 5% administrative fee.
- After service activation but within 15 days: Partial refund may apply, subject to usage.
- After 15 days or once trading activity has commenced: No refund available.
2. Cancellation by Us
In rare circumstances, we may suspend or terminate services due to regulatory, technical, or operational reasons. In such cases:
- You may receive a prorated or full refund, where applicable.
- Alternatively, you may be offered continued service or account migration without additional charges.
3. How to Request a Cancellation
To request cancellation or account closure, please contact our support team:
Please include your registered email address, account details, and reason for cancellation.
4. Refund Process
Once your cancellation request is reviewed and approved, eligible refunds will be processed within 7–14 business days.
Refunds will be issued using the original payment method. Processing times may vary depending on banks or payment providers.
5. Non-Refundable Items
The following fees and charges are generally non-refundable:
- Account setup or administrative fees
- Trading commissions, spreads, or executed trade costs
- Third-party payment processing charges
6. Changes to Your Services
If you wish to modify your subscription plan, account type, or trading services, please contact us. Changes are subject to eligibility, availability, and may involve additional fees.
7. Force Majeure
We are not responsible for service interruptions, delays, or cancellations caused by events beyond our reasonable control, including market disruptions, regulatory actions, natural disasters, pandemics, or technical failures.
8. Contact Us
For any questions or assistance regarding refunds or cancellations, please contact us: